MY MOBILE RETIREMENT ACCOUNT

Frequently Asked Questions
 
What is the Voya Retire app and what can it help me do?

Voya Retire is a mobile application you can download to your device to:

View the following information...

 Current Balances & Balance History
 Balances by Fund & Source
 Personal Rates of Return
 Contribution History

And possibly conduct these account transactions...

 Make a Fund Transfer
 Reallocate Your Current Balance
 Change Your Future Investment Direction

Frequently Asked Questions
 
What Devices are supported?

App works with Android phones OS version 4.3 or higher.

Frequently Asked Questions
 
How do I download the app?

Search for 'Voya Retire' in the AndroidTM Market.

Frequently Asked Questions
 
Can I open a new account on the app?

No, new accounts cannot be opened on the app at this time.

Frequently Asked Questions
 
Can I make or receive calls while logged into the app?

You can make or receive calls while using the app.

Frequently Asked Questions
 
Can I switch between applications without being logged out?

Yes. You will be logged out only when your session expires.

Frequently Asked Questions
 
How do I get the menu bar back to navigate in landscape mode?

In some pages we provide additional information in the Landscape mode, therefore we disable the menu bar to accommodate additional content, to use the menu bar you would need to tilt back to portrait mode and navigate further.

Frequently Asked Questions
 
What do I need to sign in?

Frequently Asked Questions
 
Can I open a new account on the app?

No, new accounts cannot be opened on the app at this time.

Frequently Asked Questions
 
Can the app remember my Login Information?

Yes, similar to the website, you can save your Username or EID. You can also register your device when answering your Security Questions so you can skip that step in the future.

Frequently Asked Questions
 
Is the Voya Retire app secure?

Yes. You're required to sign in to your account(s) the same way you do on a computer. Your transactions are fully encrypted and secure, so your information is protected. As with our website, all data transferred to and from the Voya Retire internal network and an external entity is encrypted to industry standards (128-bit encryption).

Frequently Asked Questions
 
What if I forget or need to change my password?

If you forget your password, you can change or reset it by selecting the Forgot your PIN? Link from the Retirement Service web site.

Frequently Asked Questions
 
How do you secure my information in the app?

The Voya Retire app for mobile devices is covered by several security safeguards similar to those we use to protect your privacy and security online. How we protect you:

In addition, you can help protect your information by:

Frequently Asked Questions
 
How do I log out?

You can log out by tapping on the Logout button on the top right corner of your account home page.